Shipping policy

Thanks for shopping with https://enyamusicglobal.com. International shipping might experience delay due to force majeure events.

To keep track of your order, contact https://enyamusicglobal.com (service@enyamusicglobal.com) so we can provide you the order’s tracking number.

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Generally, orders are shipped within 1-3 business days  of order confirmation/payment.

Our warehouse only operates on Monday to Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Location

1. We offer delivery on North America, excluding Puerto Rico, Hawaii, Alaska, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, Military addresses, remote areas of the province: British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, Newfoundland and Labrador, Yukon and all the areas zip code beginning with X in Canada.

2. We offer delivery across Mainland Europe, excluding the Azores, Madeira, Canary Islands, Ceuta, Melilla, Balearic Islands, Corsica, French Guiana, Guadeloupe, Martinique, Sardinia, Sicily, the Aegean Islands, Ionian Islands, parts of Crete, Lapland, Gozo, and the Wadden Islands.

3. We offer delivery on UK, excluding Scottish Highlands, Scottish Islands, Isle of Man, Isles of Scilly, Channel Islands.

4. We offer delivery on Japan, excluding Part of Hokkaido, Okinawa Prefecture, Ogasawara Islands, Amami Islands, Ryukyu Islands, Izu Islands, Sado Island, Tsushima Island.

5. P.O. Box or APO/FPO/DPO delivery are not available now.

6. The areas on the UPS romote area list may be charged a Extended Area Surcharge by UPS.

Tracking

You will receive an email when your order has been dispatched. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.Tracking information may take 48 to 72 hours to update.If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to force majeure events. If your order is delayed, please contact us via email service@enyamusicglobal.com, we will check the situation with the shipping company in time. Thanks for your understanding and support.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not dispatched out, you can cancel your order before your item’s delivery. And we will refund full of your money.Orders can't be canceled once the parcel is dispatched out.

About Customs Duty

In some cases, orders may be charged the customs duty by government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact the local customs office for more information about customs fees, duties, and taxes.

About Delivery Issue

At enyamusicglobal.com, we ensure timely processing and shipment of all orders. Once the package is dispatched, the responsibility for delivery rests with the chosen courier.

1. Enya Music Global is not liable for any theft, loss, or damage that occurs after delivery. Claims for stolen or lost packages should be addressed directly with the courier service.
2. After shipment, the courier is responsible for ensuring safe delivery. We advise tracking your order and securing your delivery address.
3. For lost or stolen packages, please file a claim with the courier service. They will investigate and, if applicable, offer compensation.
   
4. We're happy to provide the necessary documents to assist you in claiming the stolen package.

Contact Information

Phone: +86 0755-84898646

Email: service@enyamusicglobal.com

Address: Room 801AB, 1st Floor, Building 8, Vanke Xinghuo Online, No. 2 Wuhe Avenue (South), Longgang, Shenzhen, Guangdong Province, China