Shipping Policy

Thanks for shopping with https://enyamusicglobal.com. International shipping might experience delay due to force majeure events.
To keep track of your order, contact https://enyamusicglobal.com (service@enyamusicglobal.com) so we can provide you the order’s tracking number.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally,orders are shipped within 1-3 working days  of order confirmation/payment.
• Ourwarehouse only operates on Monday to Friday during standard business hours, except on  In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Shipping Location

1. Weoffer delivery on U.S., excluding Puerto Rico, Hawaii, Alaska, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, Military addresses.
2. Weoffer delivery on Canada, excluding remote areas of the province: British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, Newfoundland and Labrador, Yukon and all the areas zip code beginning with X.
3. We offer delivery on EU, excluding Azores, Madeira, Canary Islands, Ceuta, Melilla, Balearic Islands, Corsica, French Guiana, Guadeloupe, Martinique, Sardinia, Sicily, Aegean Islands, Ionian Islands, Parts of Crete, Lapland, Gozo, Wadden Islands.
4. Weoffer delivery on Japan, excluding Part of Hokkaido, Okinawa Prefecture, Ogasawara Islands, Amami Islands, Ryukyu Islands, Izu Islands, Sado Island, Tsushima Island..
5. Weoffer delivery on UK, excluding Scottish Highlands, Scottish Islands, Isle of Man, Isles of Scilly, Channel Islands.
6. P.O. Box or APO/FPO/DPO delivery are not available now.

Tracking

• You will receive an email when your order has been dispatched. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Trackinginformation may take 48 to 72 hours to 
• Ifyou cannot track your package normally, please contact us and we will resolve this issue within 48

Delivery Time Exceeded

International shipping might experience delay due to force majeure events. If your order is delayed, please contact us via email service@enyamusicglobal.com, we will check the situation with the shipping company in time. Thanks for your understanding and support.

Order Cancellations

• Wecan cancel the order for you if you contact us in time after your  If your payment finished and the parcel is not dispatched out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orderscan't be canceled once the parcel is dispatched 

About Customs Duty

In seldom cases, orders may be charged the customs duty by government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact the local customs office for more information about customs fees, duties, and taxes.

Contact Information

Phone: +86 0755-84898646
Email: service@enyamusicglobal.com
Address: A1203, Tower 1, Galaxy WORLD, No.1 Yabao Lu, Longgang, Shenzhen, Guangdong Province, China